Sources

527
Feedback Loop-Driver Feedback
22

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528
Trusting employees with business information so they know how the business works.
109

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529
The Pratfall Effect: The tendency for someone's appeal to increase or decrease after making a mistake, depending on his/her perceived ability to perform well, in general. High Performer->Mistake->Increase Likability Low Performer->Mistake->Decrease Likability
124

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